Have a question?

Check out our Frequently Asked Questions

What is virgin hair? 

These are hairs in its purest state. Hairs that have not been altered in any way keeping its natural texture and color. 

What is processed hair?

Hair that has been soaked in a highly acidic bath to strip all of its cuticle eliminating all the natural characteristics of the strands. This encourages tangling and matting. We do NOT carry processed hair.

What is unprocessed hair?

Hair that hasn’t been checmically altered. The hair cuticle is left in tact aiding in the strength and longevity of the hair.

What do you mean by “no steam pressed in curls”?

Unlike processed hair, our raw virgin hair is left in the natural pattern. The curls and waves in our hair are not factory made.

How much does each bundle weigh?

Each bundle weighs 3.3 – 3.6 ounces.

A standard sewin requires at least 8 ounces.

How long does shipping usually take?

We ship all over the United States within 3-7 business days. Final costs include shipping, handling, and taxes.

Can I color Rich Look Extensions?

Of course! Any color can be achieved, even the highest lifts! A Professional colorist is highly recommended.

Can I straighten Rich Look Extensions?

Yes! Our hair can be styed with any hot tool used in moderation. Hair returns to natural pattern with a cool wash.


What's the best way to take care of my extensions?

Your daily routine would be to brush or comb hair from the ends to the top of the weft. Sleep with a satin bonnet. When shampooing, be sure to detangle first! Use neutralizing shampoo for 2-3 washes and condition. Rinse with cool water.  

Can I return my extensions?

Returns and exchanges claims must be submitted within 7 business days of the merchandise received date and must be accompanied by a receipt. There will be NO REFUND for damaged or used products. Again, quality service is what we guarantee!