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CUSTOMER SERVICE

At Rich Look Extensions, we pride ourselves on our exceptional customer service. We are available to assist you with any questions or concerns you may have about our products and services. Contact us via phone or chat live to speak with a representative today.

GET IN TOUCH

678-300-6930 | richlookextensions@gmail.com

CHAT WITH US

Live chat is on, but please bear with us as we're currently in the process of creating stunning hair transformations. We'll be with you shortly to answer all your questions and provide the best service!

LOCATIONS

COME IN TO SEE US

Hair on Hand  •  Consultations  •  Hair Appointments 

2329 Cheshire Bridge Rd NE

Atlanta, Georgia 30324

FREQUENTLY ASKED QUESTIONS

  • How many bundles of Rich Look Extensions do I need to achieve a style?
    14-16: 2+ 18-24: 3+ 26-30: 4+ 30 & longer: 5+
  • Will my extensions shed and tangle?
    Any hair bundles that have been manufactured wefting is subjected to minimal shedding. Tangling can be prevented by keeping extensions clean and detangled often from ends to weft with a large tooth comb/brush. Please rinse immediately with fresh water with any contact with salt or chlorine water.
  • What is the actual color of the extensions?
    The hair is virgin so a natural 1B is the original color. The hair can be lightened or darkened to your liking.
  • How long will my extensions last?
    With proper maintenance, six months to one year.
  • How often can I shampoo my extensions?
    You may cleanse as often as you’d like. We recommend 2-3 washes with Treseme Moisture Rich Shampoo and one pass with Treseme Moisture Rich Conditioner.
  • How long does shipping take?
    Shipping is currently 6-10 business days. We do not offer overnight/expedited shipping at the moment.
  • Who do I contact for missing items or incorrect address?
    Email richlookextensions@gmail.com with heading “URGENT ORDER UPDATE” with information regarding your order.
  • How do I book an appointment?
    You can book an appointment with Derrisha by visiting the website and filling out our booking form.
  • What services do you offer, and how can I choose the right one for me?
    Rich Look Hair offers a wide range of hair services, from quick-weaves, tape-ins and traditional sew-ins to wig installations, styling and more. Visit our booking tab to book the perfect service that fits your beauty needs.
  • Do I need to pay a deposit to secure my appointment?
    Yes, we require a deposit to confirm your booking. The deposit amount may vary depending on the service and appointment details.
  • What is your cancellation policy?
  • Can I reschedule my appointment if something comes up?
  • What should I bring to my appointment?
  • Is there parking available at your salon?
  • Do you offer group bookings or special packages for events?
  • What safety measures are in place in light of current health concerns?
    Derrisha prioritizes the health and safety of her clients. She has implemented strict sanitation and safety protocols, and follows all relevant guidelines.
  • How can I reach your customer support if I have more questions?
    You can reach our customer support team by emailing richlookextensions@gmail.com.
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